Privacy Policy

Last updated: June 23, 2022

Introduction

This Privacy Notice describes how ConnexPay, LLC collects, uses, discloses, transfers, stores, retains or otherwise processes your information when you apply or sign up to use ConnexPay Services. This Policy is intended to be in compliance with all US laws, Personal Information Protection & Electronic Documents Act (PIPEDA) in Canada, and the European Union General Data Protection Regulation (GDPR).

This Privacy Notice applies to your use of our Services, and covers information collected in connection with your access to and use of our Services. Please read this Privacy Notice carefully. By continuing to interact with our Services, you are consenting to the practices described in this Privacy Notice.

Information We Collect About You

We need to collect information about you to provide you with the Services or the support you request. The type of information we collect can vary depending on the country from which you access our Services. Additionally, you can choose to voluntarily provide information to us.

Information You Provide

We collect information you provide when you apply or sign up for a ConnexPay account, go through our identity or account verification process, authenticate into your account, communicate with us, upload content, or otherwise use the Services.

We collect information about you when you use our Services, including:

Identification Information

Your name, email address, mailing address, phone number, photograph, birthdate
Passport, driver's license, Social Security, Taxpayer Identification, or other government-issued identification
Historical, contact, and demographic information
Signature and authentication credentials (including login information and IP address)

Financial Information

Bank account and payment card numbers
Credit reports and other publicly available information
Tax information, withholding allowances, and tax filing status

Transaction InformationWhen you use our Services to make, accept, request, or record payments, we collect information about:

When and where transactions occur
Names of transacting parties
Description of transactions
Payment or transfer amounts
Billing and shipping information
Devices and payment methods used to complete transactions

Information We Collect from Your Use of Our Services

We collect information about you and the devices you use to access the Services, such as your computer, mobile phone, or tablet. The information that we collect includes:

Precise Geolocation Information

The location of your device (see below for information on how to disable collection)

Device Information

Hardware model, operating system and version, device name
Unique device identifier, mobile network information
Information about the device's interaction with our Services

Use Information

Access time, log-in and log-out information
Browser type and language, country and language settings
Internet Protocol (IP) address, domain name of Internet service provider
Browser, mobile device and operating system attributes
Specific pages visited, content viewed, features used
Date and time of visits, search terms
Website visited before accessing our Services
Interaction data and clickstream data

Business Information

Information about products and services you sell (inventory, pricing, other data)
Business information (appointment, staffing availability, employee, payroll, contact data)

Employee Information

Information about employees whose employers use ConnexPay Payroll or Employee Management
Hours worked and other timecard data

Customer Information

Information you collect from your customers
Email address, phone number, payment information, or other information

Information We Collect from Other Sources

We also collect information about you from third parties, including:

Identity Verification

Information from third-party verification services, credit bureaus, financial institutions
Mailing list providers and publicly available sources
Government-issued identification numbers (where lawful)

Background Information

Background check reports from public records (where permitted by law)
Criminal convictions and arrest records
Uses your full name, government-issued identification number, and date of birth

Credit, Compliance and Fraud

Information from third parties for credit investigation, identity verification, fraud detection
Account or credit-related information from credit reporting agencies
Information from past, present, and future employers and financial institutions

Purposes for Using Your Personal Information

ConnexPay has grouped Personal Information capture related to main processing activities:

Primary Processing Activities

Operations - IT, telephony, security, analytics services
Risk Management - Fraud mitigation, authentication, acceptance
Transaction Processing - Compliance monitoring, disputes/chargebacks, payments, settlement
Marketing - Customer acquisition, usage analysis, lead generation
Relationship Management - Supplier and customer relationship management, credit risk monitoring
Products - Data analytics, business services, product development

Specific Purposes

Legal, Regulatory or Law Enforcement Purposes

Comply with local and national laws, including card scheme rules
Respond to law enforcement and regulatory authority requests
Enforce legal rights and satisfy legal obligations
Conduct due diligence checks
Prevent, detect, and prosecute fraud or crime
Assist in criminal activity investigations
Manage and enforce rights, terms of use, contracts
Assess financial and insurance risks
Maintain internal recordkeeping and reporting
Recover debt and trace whereabouts
Monitor for fraud and prepare reports
Check credit status and identity
Track transaction details

HR Purposes

Process job applications
Register and send email alerts for vacancies
Maintain internal recordkeeping and reporting

Credit Risk Purposes

Conduct due diligence checks
Check credit status and identity
Track transaction details
Assess financial and insurance risks
Mitigate security and credit risk
Commercial trend analysis and data analytics

Fraud Monitoring Purposes

Monitor transactions to detect and prevent fraud
Maintain recordkeeping and reporting
Prepare compilations and analyses
Develop innovative fraud monitoring services

Security Purposes

Conduct due diligence checks
Administer site for internal operations and troubleshooting
Keep site safe and secure
Maintain recordkeeping and reporting
Monitor for fraud and mitigate security risks

Marketing Purposes

Marketing and market research
Analysis and comparisons
Manage events and improve business
Provide requested information, products, and services
Develop innovative services
Enable competitions, promotions, surveys
Create profiles and marketing opportunities
Website optimization
Commercial trend analysis
Understand usage patterns and optimize experience
Notify about changes and developments
Enable interactive features and social media functions

Product Development Purposes

Develop innovative, user-friendly products and services
Maintain recordkeeping and reporting
Prepare compilations and analyses
Transaction routing intelligence
Commercial trend analysis
Understand usage patterns

Customer Services/Account Management Purposes

Enable customer contact and support
Training purposes
Develop innovative services
Authorize and establish merchant accounts
Enable information upload and storage
Facilitate loyalty program participation
Manage and resolve complaints
Enable interactive features
Respond to inquiries and communication
Provide services to business
Enable problem reporting
Analyze loyalty service usage
Manage transaction disputes
Process service applications and subscriptions
Understand customer requirements

Information Sharing and Disclosure

ConnexPay shares your Personal Information with members of our corporate family when necessary, which means our subsidiaries and our ultimate holding company and its subsidiaries. We also share Personal Information with third parties for legal and regulatory purposes in order to deliver our products and services, and in relation to mergers and acquisitions.

Before we share your Personal Information, we ensure there are adequate safeguards in place to protect the processing of that data. Except where permitted, ConnexPay does not sell, rent, share, or otherwise disclose Personal Information about its customers to third parties for the third party's commercial purposes.

Parties We Share Information With

ConnexPay Group Companies

Any ConnexPay group company
Group company advisers, administrators, agents, contractors

Business Partners and Service Providers

Financial institution clients
Service providers and third parties under contract for business operations
Fraud investigations, site analytics, operations support
Business partners (including those with ConnexPay investments)
Suppliers and subcontractors
Analytics and search engine providers (ordinarily non-Personal Information only)

Regulatory and Government Entities

Regulatory authorities (FCA, Data Protection Authorities, FTC)
Social media sites integrated into web services
Governmental or quasi-governmental organizations
Law enforcement agencies

Financial and Credit Entities

Credit reference agencies for credit score assessment
Fraud prevention agencies (Action Fraud, Financial Fraud Action, Financial Fraud Bureau)
Third Party Credit and Financial Institutions
Credit institutions where you maintain bank accounts
Card schemes governing payment cards
Alternative payment schemes and financial institutions

Business Transaction Parties

Potential purchasers of ConnexPay
Prospective sellers or buyers in business or asset transactions

Purposes for Sharing

Legal or Regulatory Purposes

Required or permitted by law or regulations
Tax purposes or financial services regulation compliance
National interest or lawful purposes
Litigation proceedings
Governmental or public authority requests
Law enforcement requests
National security
Legal process participation
Protection of rights, property, or safety

Business Purposes

Information/asset transfer in mergers, acquisitions, sales, bankruptcy
Business or asset sales to prospective buyers

Service Provision

Order or application form fulfillment
Payment processing
Credit, security, sector and fraud risk management
Market research and survey activities

Aggregated and Anonymized Information

When ConnexPay uses confidential or cardholder transactional data for compilations, analyses, and reports, reasonable measures are taken to avoid identifying any customer other than those whose transactions were involved. This data is used for:

Statistical, analytic, and administrative purposes
Website customization and trend analysis
Product and service tailoring
Risk and cost analysis

Data Retention

We generally retain your information as long as reasonably necessary to provide you the Services or to comply with applicable law. However, even after you deactivate your account, we can retain copies of information about you and any transactions or Services in which you have participated for a period of time that is consistent with:

Applicable law and statute of limitations
Compliance with law, regulation, legal process, or governmental request requirements
Fraud detection and prevention
Fee collection and dispute resolution
Service problem resolution and investigation assistance
General Terms and applicable agreement enforcement
Other actions consistent with applicable law

Cookies and Similar Technologies

We use various technologies to collect information when you access or use our Services, including placing cookies or similar technology on your device and using web beacons. Cookies are small data files stored on your hard drive or device memory when you visit a website or view a message.

Types of Cookies

Session Cookies

Last only for the duration of your web or application session
Expire when you close your browser or exit the application

Persistent Cookies

Remember you when you return to use the Services
Last longer than session cookies

Cookie Uses

We use cookies to:

Remember previous visits and identify unique visitors
Customize promotional layout and content elements
Collect interaction data with our Services
Assess and improve advertising campaigns
Enable business partner tracking across devices and partner websites
Allow third parties to collect interaction data across external sites
Collect anonymous statistical information about Service usage and location
Track session length and determine popular elements and functions

Cookie Management

Most web and mobile device browsers automatically accept cookies by default. However, you can:

Change browser settings to prevent automatic acceptance
Set notifications for each cookie placement
Learn more about cookies at http://www.allaboutcookies.org
Block cookies on different browsers and mobile devices

Note: Blocking or deleting cookies may prevent you from taking full advantage of the Services.

Web Beacons

We collect information using web beacons (electronic images used in Services or emails) to:

Deliver cookies
Track website and app visits
Understand usage and campaign effectiveness
Determine email open and action rates

Third-Party Links and Public Posting

ConnexPay's websites contain links to and from partner networks, advertisers, and affiliates. When you follow links or post information (comments, forum participation, social media interaction), this information may become public on the Internet depending on your privacy settings.

Important Notes:

Third-party websites have their own privacy notices and cookie policies
ConnexPay does not accept responsibility for third-party websites
We do not control third-party websites or their content
Link inclusion does not constitute endorsement of content, actions, or policies
Third-party cookie placement may occur when linking to external sites

Online Advertising

We partner with ad networks and online advertising providers to serve ads on our behalf and for other parties across the Internet. These ads are based on inferred preferences from:

Your browsing behavior on our websites
Activity on non-affiliated sites and apps over time
Products and services deemed relevant to your interests

We adhere to the Digital Advertising Alliance's (DAA) Self-Regulatory Principles. To learn more or opt-out of this advertising, visit www.aboutads.info.

Marketing

We develop marketing campaigns leveraging collected data. If you have agreed to receive marketing, you may always opt out later. You have the right to stop ConnexPay from contacting you for marketing purposes at any time.

To opt out of marketing communications, please contact us at the email referenced in the Contact section below.

Your Privacy Rights (Data Subject Rights)

Under the EU's GDPR, individuals who reside in Europe can exercise rights regarding their Personal Information. You can find detailed information about these rights on the UK's Information Commissioner's Office (ICO) website.

Available Rights

Right to Access - Request access to your personal information
Right to Rectification - Request correction of inaccurate information
Right to Restriction - Request limitation of processing
Right to Erasure - Request deletion of personal information
Right to Object - Object to certain processing activities
Right to Data Portability - Request transfer of your data

If access cannot be provided within a reasonable timeframe, ConnexPay will provide a date when information will be available. If access is denied, an explanation will be provided.

California Rights

California's "Shine the Light" law permits California residents to annually request (free of charge) a list of certain categories of Personal Information disclosed to third parties for direct marketing purposes in the preceding calendar year. The list includes names, addresses, and business nature information of such third parties.

Send requests to the contact address below, and ConnexPay will respond within 30 days.

Other Territories

Laws of other territories applicable to your dealings with ConnexPay are also relevant and impact the above rights where applicable. Rights can be pursued through our customer services center or contact section below. However, all cardholder requests must first be requested to the relevant customer, and ConnexPay will assist customers accordingly.

Information Security

ConnexPay has implemented physical, technical, and administrative measures designed to secure your Personal Information from accidental loss, unauthorized access, use, alteration, and disclosure. However, information safety and security also depends upon you.

Our Security Measures

Infrastructure and Processing

Information stored and processed on servers in the United Kingdom and United States
Other computing facilities used globally
Reasonable steps taken to ensure secure treatment per this privacy notice
Secure Socket Layer (SSL) technology for data transmission
Leading security protocol for Internet data transfer
Strict procedures and security features to prevent unauthorized access

Your Security Responsibilities

Password and Access Protection

Keep passwords and access codes confidential
Do not share passwords or access codes with anyone
Use reasonable efforts to prevent unauthorized use
You authorize ConnexPay to act on instructions from anyone entering your user ID and password
You are fully responsible for all account use and actions
Promptly notify ConnexPay of any changed information

Risk Acknowledgment

Internet information transmission is not completely secure
Data transmission to ConnexPay's site is at your own risk
You have options for protecting Personal Information, including not volunteering it

Additional Security Resources

The FTC's websites offer useful information about protecting Personal Information:

Privacy Notice Changes and Updates

ConnexPay periodically makes changes to this privacy notice. If material changes are made regarding how ConnexPay treats your information, you will be notified through this Privacy Notice on this website/portal.

Your Responsibilities:

Check this website/portal and privacy notice periodically for changes
Continuing to use ConnexPay Sites and Services constitutes agreement to Privacy Notice changes

Global Scope:This Privacy Notice is global in scope but is not intended to override legal rights in any territory where such rights prevail. Rights and obligations will apply subject to amendment under applicable local law having precedence.

External Links:The ConnexPay website contains links to other websites. Our privacy policy applies only to our website. If you click links to other websites, read their privacy policies.

Contact Information

Please contact our Privacy Department with any questions or concerns regarding this Privacy Notice, or to revoke your consent to data storage and processing.

ConnexPay LLC
5700 W Plano Pkwy, Suite 3600, Plano, TX 75093
Email: privacy@connexpay.com

Complaint Process

If you have questions, concerns, or believe our notice or applicable laws relating to personal information protection have not been respected:

File a complaint with our Privacy Department (contact information above)
We will respond to let you know who will handle your matter and expected response timeline
We will request additional details about your concerns
We will investigate and engage with other parties as needed to address your issue
We will keep records of your request and any resolution

Additional Complaint Options

If you feel ConnexPay has not addressed your concern satisfactorily, you may contact the Information Commissioner's Office.

Last updated: June 12, 2025

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