About
Travelpass
TravelPass Group is a leading travel industry technology company with operations in nine countries around the world, processing more than 10,000 room nights daily through their marketplace platform. The company empowers hotels and partners to maximize distribution while helping travelers find competitive rates through data-driven insights and algorithmic optimization. Before partnering with ConnexPay, TravelPass was constrained by a multi-year contract requiring integration with three separate payment systems for accepting customer payments and issuing supplier payments. They faced merchant fees as high as ##% and had to wait multiple days for disjointed reporting that was difficult to reconcile. ConnexPay's unified platform transformed their operations by providing real-time access to customer funds for immediate supplier payments, reducing merchant fees to under #%, and consolidating all payment activities into a single system with unified reporting and reconciliation.
"The technology with other payments providers is terrible. It's so out of date. Banks charge such high merchant fees to offset their risks associated with the travel industry, some as high as 7% or 8%, so we didn't want to be merchant of record. But with ConnexPay, our merchant fees are under 3%, which saves us a ton of money each month, and we have unlimited volume with no reserves. The virtual card rebates we receive with ConnexPay greatly exceed any rebates we had with previous providers, which truly improves our bottom line. Implementation wasn't a heavy lift for our team. In fact, we only had one developer on our side working on it, and ConnexPay was very responsive anytime he had a question. We haven't had any technical hiccups with ConnexPay. We've never had an API break at all, and we've never had any downtime with the ConnexPay solution. It's so reliable — best in class. To have a modern solution like ConnexPay helps us be much more efficient. ConnexPay is genuinely interested in helping us expand our business and improve their product to better serve us. I'm impressed with their desire to help us grow."
