Enterprise Support Engineer II

Work from US-based home (Remote) or any of our offices - Atlanta, GA and Dallas, TX
Full Time

The Enterprise Support Engineer II owns the business application platforms ConnexPay runs on and keeps them configured, integrated, and reliable — Microsoft 365, our security stack, and the business applications that keep the company moving. This role will support and maintain them, resolving the issues that get in people’s way quickly and permanently. The Enterprise Support Engineer II is the escalation point when a problem is too complex or too urgent for the front line, and the translator between our technical teams and the rest of the business. As a Level II engineer, this role will also mentor our Level I engineers, strengthen how the team works, and partner with manager on process, coverage, and priorities. This role reports into the VP of IT Operations.

Engineering
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Get To Know ConnexPay

Founded in June 2017, ConnexPay is the first payments company to seamlessly combine both PayIns and PayOuts into a single global platform that is transforming modern e-commerce. The flexibility of ConnexPay’s technology allows clients to manage all of their B2B payment needs, from acquiring sales, managing fraud, and paying suppliers. ConnexPay’s solutions are applicable across a broad spectrum of corporate payment use cases, including global travel, ticketing, insurance and warranty claims, loyalty and rewards, and media and advertising. The company’s technology reduces payment risk and lowers the cost of payment acceptance. Through our people, ConnexPay is poised to become the industry leader in payments.

We are proud of our culture, where we focus on employee engagement and customer satisfaction. Here our people feel comfortable voicing their opinions, which helps us build a safe environment for all. We are customer focused and truly believe that behaviors drive our culture — and our culture drives our results — always working as one team to win.

Key Responsibilities

This is how you'll help us succeed

  • Serve as the technical owner for ConnexPay’s business application portfolio, resolving complex configuration, access, integration, and data issues end to end.
  • Administer and maintain the platforms the company runs on — Microsoft 365, Azure identity and access management (Entra ID), our security tooling, and the business applications listed below — including user provisioning and deprovisioning, access and conditional access policies, configuration, and patching.
  • Serve as the escalation point for Level I engineers and mentor them by transferring real knowledge of ConnexPay systems, not just answers to tickets.
  • Own the support schedule, ensuring coverage through peak periods, releases, and critical incidents.
  • Define and improve support processes and standards, and measure whether they actually reduce resolution time.
  • Analyze ticket trends and employee feedback to find recurring problems, then fix the root cause instead of the symptom.
  • Partner with Sales, Finance, Marketing, and Engineering to understand how they work and deliver technical solutions that fit.
  • Lead user enablement and documentation for application rollouts and configuration changes.
  • Track industry developments and emerging tooling and recommend changes worth making.

Qualifications

Applicants for this role will have:

Required Skills and Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • A minimum of 5 years of experience in a technical support or systems engineering role, preferably within an enterprise environment.
  • Strong problem-solving skills and the ability to troubleshoot complex technical issues.
  • Excellent written and verbal communication, including the ability to explain technical issues to non-technical colleagues at every level of the business.
  • Hands-on administration and support of Microsoft 365 back-end services, including Exchange Online and SharePoint Online / OneDrive (site provisioning, permissions, and governance).
  • Hands-on administration of Microsoft Entra ID, including user lifecycle, groups, conditional access, and SSO integration.
  • Working knowledge of Microsoft Purview for data governance and compliance — data loss prevention, retention and labeling policies, audit, and eDiscovery.
  • Working knowledge of Microsoft Defender (Endpoint, Office 365, and Identity), including alert triage, endpoint onboarding, and remediation of common threats.
  • Administration or advanced support of HubSpot CRM, or a comparable CRM platform, including user and team management, permissions, and integrations with other business systems.
  • Experience supporting SaaS business applications end to end user provisioning and deprovisioning, role and permission management, SSO/identity integration, license management, and vendor escalation.
  • Automation/scripting (PowerShell, Microsoft Graph) to replace manual provisioning and config work.
  • System ownership: acting as the named owner for a set of platforms, including vendor relationships, licensing, and renewals
  • Experience with ticketing systems.
  • Ability to work independently and as part of a team in a fast-paced environment.

Preferred Skills and Experience:

  • Hands-on administration of Microsoft Intune for endpoint management, including device enrollment, compliance and configuration policies, application deployment, and patch management.
  • Experience with the Atlassian suite (Jira, Jira Service Management, and Confluence).
  • Experience with Microsoft Azure infrastructure, including virtual machines, networking, and backup.
  • Familiarity with the range of business applications, a payments company relies on — finance, HR, and collaboration tools — and a track record of picking up unfamiliar systems quickly.
  • Experience administering a cloud security and zero-trust access platform such as Zscaler (ZIA/ZPA) policy configuration, access troubleshooting, and user escalations.
  • Relevant certifications such as Microsoft 365 Certified: Administrator Expert, Microsoft Security Operations Analyst.
  • Experience supporting a regulated fintech, payments, or financial services environment.

Benefits & Perks

ConnexPay offers an attractive compensation package reflecting the scope of the role. Other benefits include:

  • Unlimited PTO: Freedom to take time off withno assigned set number of days.
  • Retirement savings: Immediate entry into 401(k)plan with company match.
  • Excellent benefits: Medical, dental, and vision insurance options, plus company-paid life and AD&D insurance.
  • Flexible work locations: Work from home, an office, or wherever you feel comfortable and productive.
  • Autonomy: You’ll enjoy independence and responsibility for your role.
  • Career advancement: Growth opportunities are abundant at our successful, scale-up stage company.

Equal Opportunity Employer

ConnexPay is an Equal Opportunity Employer and does not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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Thank you for considering ConnexPay as you explore your next chapter!