Key Takeaways
- Travel agencies using modern Merchant of Record payment approaches report stronger customer retention and growth compared to those still relying on traditional phone-based payment collection methods.
- Secure payment links with single clean charges create a better customer experience compared to phone payments with multiple charges and awkward fee conversations.
- Consumer trust in phone-based credit card payments has declined significantly, with travelers now expecting secure digital payment options from travel agencies.
- ConnexPay's webinar demonstrated how adopting MOR status transforms payment operations, shifting attendee interest from basic understanding to implementation questions.
"No way am I giving my credit card over the phone in this day and age."
That response from a live webinar attendee captured exactly why some travel agencies are growing 42% while others struggle to retain customers.
The difference? How they handle the payment experience.
We demonstrated both approaches live:
- Traditional: Phone payments, multiple charges, awkward fee conversations
- Modern: Secure links, one clean charge, seamless experience
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The engagement was immediate. Attendees went from asking "What is MOR?" to "How do I get started?"
See the full demonstration and Q&A that's transforming how travel agencies think about payments.
