Webinar Recap: Why Your Travel Agency Should be Merchant of Record

Published on
September 30, 2025
  •  
Written by
Kristin Banker
B2B Payments
Leisure Travel
PayIns
PayOuts

"No way am I giving my credit card over the phone in this day and age."

That response from a live webinar attendee captured exactly why some travel agencies are growing 42% while others struggle to retain customers.

The difference? How they handle the payment experience.

We demonstrated both approaches live:

  • Traditional: Phone payments, multiple charges, awkward fee conversations
  • Modern: Secure links, one clean charge, seamless experience

The engagement was immediate. Attendees went from asking "What is MOR?" to "How do I get started?"

See the full demonstration and Q&A that's transforming how travel agencies think about payments.

Content authored by:
Justin Johnson
Justin Johnson
Head of Marketing
Justin leads ConnexPay's growth efforts across North America and EMEA by bridging product strategy and go-to-market execution. With 15+ years building revenue engines for B2B SaaS—he drives measurable results through strategic brand positioning, scalable marketing infrastructure, and cross-functional leadership. His role is to be chief story teller and creative thinker while growing ConnexPay's presence in the market.