Webinar Recap: Why Your Travel Agency Should be Merchant of Record

Published on
September 30, 2025
  •  
Written by
Kristin Banker
B2B Payments
Leisure Travel
PayIns
PayOuts

"No way am I giving my credit card over the phone in this day and age."

That response from a live webinar attendee captured exactly why some travel agencies are growing 42% while others struggle to retain customers.

The difference? How they handle the payment experience.

We demonstrated both approaches live:

  • Traditional: Phone payments, multiple charges, awkward fee conversations
  • Modern: Secure links, one clean charge, seamless experience

The engagement was immediate. Attendees went from asking "What is MOR?" to "How do I get started?"

See the full demonstration and Q&A that's transforming how travel agencies think about payments.

Content authored by:
Kristin Banker
Kristin Banker
Digital Marketing Manager
As Digital Marketing Manager, Kristin Banker drives ConnexPay's brand growth and lead generation through data-driven marketing strategies and campaigns. Leveraging HubSpot expertise and experience in digital marketing at WEX and Synovus, she optimizes inbound marketing, email campaigns, and performance analytics to enhance customer engagement and generate high-quality leads that support ConnexPay's mission of transforming payment operations for travel and marketplace businesses worldwide.